Shipping policy
Shipping Policy
Effective Date: 24/09/2025
At NOVORA, we are committed to delivering your order as quickly, safely, and reliably as possible so your family can begin enjoying your products without unnecessary delays.
1. Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please ensure all shipping details are entered correctly at checkout to avoid delays or delivery issues.
2. Shipping & Delivery Times
Standard Shipping
Estimated delivery time:
7–10 business days depending on your location.
Expedited Shipping
Faster shipping options may be available at checkout depending on your region.
Please note that shipping times are estimates and may occasionally be affected by factors outside our control, including:
- Carrier delays
- Weather conditions
- Customs processing
- High seasonal demand
- Incorrect shipping information
3. Shipping Costs
Shipping rates are calculated at checkout based on:
- Your delivery location
- Selected shipping method
- Order size and weight
Any applicable shipping fees will be clearly displayed before payment is completed.
4. International Shipping
NOVORA currently ships to select international destinations.
International delivery times may vary depending on the destination country and customs procedures.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- Additional international fees imposed by local authorities
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery in real time.
If you do not receive tracking information within a few business days after placing your order, please contact our support team.
6. Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible so we can assist you.
While we work closely with our shipping partners to ensure reliable delivery, NOVORA is not responsible for delays caused by carriers or circumstances beyond our control.
7. Contact Us
If you have any questions regarding shipping or your order, please contact us at: