Refund policy
Return & Refund Policy
Effective Date: 24/09/2025
At NOVORA, we believe every product should bring meaningful value to families and growing young minds. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include original packaging and proof of purchase
To initiate a return, please contact our support team at:
Please include:
- Your order number
- The reason for your return request
If your return is approved, we will provide detailed return instructions. Returns sent without prior approval may not be accepted.
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
2. Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to an error on our part.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
3. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
Eligible items will be replaced at no additional cost.
To help us resolve the issue quickly, please include photos of the item and packaging when contacting support.
4. Non-Returnable Items
For safety and quality assurance reasons, we cannot accept returns for:
- Opened or used items
- Items returned more than 30 days after delivery
- Sale items or gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
5. Contact Us
If you have any questions regarding your order, our support team is always happy to assist.