Privacy policy
Privacy Policy
Last Updated: September 24, 2025
NOVORA operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide families with a curated educational shopping experience. NOVORA is powered by Shopify, which enables us to securely deliver our Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters related to the collection, processing, and disclosure of personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified data.
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact details such as your name, billing address, shipping address, phone number, and email address
- Payment and transaction information necessary to process purchases securely
- Account information including login details and preferences
- Purchase activity such as products viewed, added to cart, or purchased
- Communications you send to our support team
- Device and browsing information such as IP address, browser type, and interactions with the Services
How We Collect Information
We may collect personal information:
- Directly from you when you place an order, contact us, or use the Services
- Automatically through cookies, analytics, and similar technologies
- From service providers who support our operations
- From third-party partners where permitted by law
How We Use Your Information
We use personal information to:
Provide and Improve Our Services
Process payments, fulfill orders, provide customer support, personalize your shopping experience, and improve the functionality of the Services.
Marketing and Advertising
Send updates, promotions, and relevant advertising. You may opt out of marketing communications at any time.
Security and Fraud Prevention
Protect accounts, prevent fraudulent activity, and maintain the security of our Services.
Communication
Respond to questions, provide support, and maintain communication with customers.
Legal Compliance
Comply with applicable laws, regulations, and legal obligations.
Sharing of Personal Information
We may share personal information with:
- Shopify and trusted service providers that support payment processing, fulfillment, analytics, and customer support
- Advertising and marketing partners where applicable
- Legal authorities where required by law
- Business affiliates or successors in the event of a business transfer or restructuring
We do not sell your personal information.
Relationship With Shopify
Our store is hosted by Shopify. Shopify may process your information to provide and improve its services. Your information may be transferred and processed outside your country of residence.
For more information, please review the Shopify Consumer Privacy Policy.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their policies before providing personal information.
Children’s Privacy
NOVORA products are designed for families and educational purposes; however, our Services are intended for use by adults making purchases on behalf of children.
We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Data Security & Retention
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Request corrections or deletion
- Request data portability
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us at: